The University understands that there can be financial difficulties for students, and we will do what we can to help. The most important thing if you’re struggling is to reach out to us via the Student Hub Portal to let us know you’re struggling.
Our Student Financial Regulations and Refund and Compensation Policy can be found on our Finance Page for Students.
What if I cannot pay my tuition fees on time?
Any student who is concerned that they will not be able to pay their fees on time must let the University know via the Student Hub Portal. Please note, the University will not offer any amendments to fee due dates or change the instalments.
If you are in receipt of funding from the Student Loans Company but there has been a delay in your application please let us know via the Student Hub Portal.
If you are not in receipt of funding from the Student Loans Company - you should make payment for as much as possible, as soon as possible. If you do this, you should make payment for hundreds of pounds and not small amounts, and should then make further payments as soon as possible to clear the remaining balance. For example, if you have a £2000 instalment due you could make a £1000 payment by the deadline, and should make subsequent payments asap after the deadline has passed to fully clear the balance.
What if I cannot pay my accommodation fees on time?
If you are in receipt of funding from the Student Loans Company but your maintenance loan has been delayed please let us know via the Student Hub Portal. Dependent on when you are due to pay your accommodation fees, you may need to contact your bank to stop the Direct Debit collection.
If you are not in receipt of funding from the Student Loans Company – as with tuition fees you should make payment for as much as possible, as soon as possible. If you do this, you should make payment for hundreds of pounds and not small amounts, and should then make further payments as soon as possible to clear the remaining balance.
Exceptional financial circumstances
The University understands that there can be occasions where things happen that are beyond your control, and these might affect your ability to pay your fees.
If something truly unforeseeable happens after you start studying, the University may be able to allow you more time to pay your fees but will not make amendments to your payment schedule. You should still aim to pay on time, wherever possible, and should pay as much of your outstanding balance as possible if you can’t meet the deadline.
If you are impacted by significant, unforeseen circumstances that impact your ability to pay your fees, please raise a case via the Student Hub Portal, providing information in support of your request for consideration.
Where possible the Finance Team will consider you having more time to pay your fees. If you are having issues with your mental health or wellbeing, you can access support from the Wellbeing Team by completing the Wellbeing Self-Referral Form. Please note that the Wellbeing Team have no involvement in decisions regarding your payment deadlines.
What might happen if I do not pay on time?
Where there is continued non-payment of tuition fees, the University reserves the right to apply sanctions to students. This can include:
removing access to the learning platforms (e.g. Moodle; TurnItIn; the library’s online system)
removing access to YSJ emails; attendance monitoring; the Student Hub Portal
withdrawal from study
withdrawal of sponsorship & subsequent curtailment of student visa
withholding of qualification certificates/transcripts
not being permitted to attend your graduation ceremony
eviction from University accommodation (for accommodation debt)
Outstanding debt can also prevent you re-enrolling into your next year of studies. This can impact students studying on campus and students moving into a placement year.
Frequently Asked Questions
Q: There is an error on my financial record / I don’t think I need to pay the charges on your record – what do I do?
A: You raise a case via the Student Hub Portal as soon as possible to raise your concerns. This will be looked at by the Finance Team.
Q: My tuition fee/maintenance loan payment has been delayed – what do I do?
A: Raise a case via the Student Hub Portal at the earliest opportunity to explain the situation. They may respond directly, or will refer you to the Finance team if needed.
Q: My card details are wrong, how do I update them?
A: Payment will be taken from the card you used to pay the £1 at enrolment. If you need to pay via a different account you should update your card details as soon as possilbe. If you are having difficulties updating your card details, please raise a case via the Student Hub Portal.
Q: I updated my bank/card details too late, what happens now?
A: You still need to update your card details for future instalments, but you will also need to make a manual payment by the deadline. This will need to be made via one of our approved methods.
Q: I paid my outstanding debt very quickly after sanctions were applied – when will I get access to my YSJ accounts again?
A: This is not immediate; it can take up to two weeks to fully reinstate all of your access (IT account; Moodle; Timetable; YSJ App; etc) once the sanction is overturned.
Q: I’m in receipt of funding from the Student Loans Company but I’ve received a tuition fee invoice – what do I do?
A: If you think you are funded by the SLC but you’ve received an invoice from us it is likely that we’ve not had confirmation of your SLC loan.
If you have already applied for SLC funding: You should contact the SLC if you’ve completed your application already to find out when your application will likely be processed, or if there is an issue with your application. You should also let us know you’re expecting your fees to be covered by the SLC by raising a case via the Student Hub Portal. Please be aware you will continue to receive monthly invoices until payment is received.
If you have not applied for SLC funding: You will have 9 months from the start date of your programme of study to Apply for SLC Funding and should apply asap. If you need help completing your application please raise a case via the Student Hub Portal for support from our Funding Team, and also let us know in the case that you intended your fees to be paid by the SLC. Please be aware you will continue to receive monthly invoices until payment is received.
Q: When are my payments due?
A: Enrolled students can see all payments due by logging into e:vision. This includes ad hoc payments (e.g. library fines; damages; car hire invoices) as well as tuition and accommodation fee payments.
Need Help?
Student Hub – The first point of contact for any payment issues, including guidance on overdue fees. Raise a case via the Student Hub Portal to seek support. You can also raise a case via the Student Hub to access other practical support at the University regarding finances e.g. budgeting; food vouchers
Wellbeing – For mental health support if your financial troubles are causing a significant impact on your health. You can self refer online.
Academic Tutor – For academic guidance if your financial circumstances are impacting your studies.
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