You can book a tutorial directly with your Academic Tutor by accessing their Microsoft Bookings site, linked to via your course Moodle pages or academic email signatures. Office hours and appointment times will vary and lecturing staff may also be accessible at other times.
If your Academic Tutor is not available, a conversation with your Course Lead or Module Lead is advised. For urgent enquiries, we would recommend you contact the Student Hub in-person or raise a case via the online portal.
Guidance for emailing academic staff
Please include your full name, student number and programme title. This will help staff to identify you so they can provide you with accurate advice. Please also include as much detail as possible regarding your query, to ensure the recipient staff member can respond fully and resolve your query faster.
You should indicate in your email and subject line whether your query is urgent. As noted above, urgent issues are usually best raised in person with academic staff or via the Student Hub. Please also be aware that:
Email is not a mechanism for instant responses. Staff will normally reply within three working days and within office hours. Standard office hours are Monday to Friday 9.00am to 5.00pm, though do be aware that part-time staff will be unable to respond on their non-working days (usually indicated in their email signature). Emails received outside standard office hours will have the response time applied from the next working day.
Please be sure to fully read staff out-of-office automated replies and signatures, as this will contain useful information regarding their working hours, alternative contacts and signposting to helpful resources.
You may receive an initial holding reply, whilst the staff member investigates your query. Please avoid emailing again during this time and be assured that the staff member will respond, as soon as they are able. If you still do not receive a further reply after 3 working days, please either contact the Student Hub or consider reaching out to an alternative member of the School team or department.
If you are asked to provide more information, please respond as quickly as possible in order to resolve the matter and avoid unnecessary delays.
Please do consider whether an academic member of staff or your Academic Tutor are the appropriate choice for seeking support. If you are unsure or your query is complex, the Student Hub may be the best place to direct your query. The Student Hub is a student support and information service dedicated to resolving your queries and problems as quickly as possible. It brings together all York St John University’s support services so that you have one single place to go to for help.
If you are a current student and have a question related to your studies, or life at York St John University, you can search for answers via the help pages on the Student Hub’s online portal. Current students can access the online portal from the MyYSJ app or by visiting the Student Hub Online Portal.
If you can’t find a help page that answers your query, then you can ask for help by:
visiting the Student Hub support desk on the York Campus (Holgate Building)
visiting the Student Hub support desk on the London Campus (3rd floor of the Export Building)
raising a case on the Student Hub’s online portal