Our Welfare Advisers can provide guidance on practical welfare challenges you are facing.
These challenges might include:
- bullying and harassment
- domestic violence
- pregnancy
- police or crime matters, or
- other issues having a serious impact on you or your studies.
What we can help with
Our Welfare Advisers can provide support with a range of different issues. These include:
- sexual assault, whether this was a recent or past experience
. - bullying, harassment, stalking or personal safety concerns
. - domestic violence
. - sex worker support
- drug or alcohol concerns
. - pregnancy, including implications that such changes might have for your time at University
- police or crime matters, whether you have experienced a crime or been accused of committing a crime
- issues relating to your privately rented accommodation, such as problems with your private landlord or serious difficulties with housemates
- needing to take time out of study or thinking about leaving University, especially if you would prefer to talk to someone outside your academic School in the first instance.
Our Welfare Advisers can give you information and signpost you to further internal or external support services. We are experienced members of staff who understand University processes.
There are some types of support that other teams at the University are better placed to help you with, rather than us. For example:
- if you have experienced any form of sexual violence or misconduct, you should request support from our Sexual Violence Liaison Officers
- if you are seeking support with your mental health or emotional wellbeing, you should self-refer for wellbeing support.
- if you are experiencing general issues relating to your course, you should contact your academic tutor or other staff within your academic School.
- for general issues relating to living in University-managed accommodation, you should submit a case through our Student Hub online portal for our accommodation team to assist you
- for issues regarding finances or student funding, you should raise a case in the Student Hub online portal and our funding advice team can assist you.
Our Welfare Advisers are also not able to give certain types of advice, such as legal advice. If we feel you need a type of advice that we cannot provide, we may refer you to external agencies who can help you further.
Welfare Adviser appointments
To book an initial appointment with a Welfare Adviser, use our appointment booking system.
When you book, you will be able to choose a time and date that works for you.
Your appointment with a Welfare Adviser will last for up to 40 minutes, and it will either be in person, by phone, or by video call, using Microsoft Teams.
If you are using a public or shared computer to complete the form, we recommend you open it in a new 'private' or 'incognito' window in your browser, for your confidentiality.
Meet our Welfare Advisers
Camilla Jowett
Lead Welfare Adviser
Following my undergraduate degree in Archaeology and Ancient History at University of Nottingham, I undertook a PGCE course in Primary Education at University of Roehampton, London. Since then I have worked in many different schools in London, Dorset and Yorkshire as a teacher, curriculum consultant and in senior management. I joined the York St John Wellbeing team in 2022, and I really enjoy supporting students in my role as Lead Welfare Adviser.
Tilly Fallows
I work as one of the Welfare Advisors here at York St John and am a BACP-registered counsellor. I gained my PGDip in Counselling and Psychotherapy at Leeds Beckett University in 2022.Before joining York St John I provided counselling to college students and within a local bereavement service. I have also had over 5 years- experience working in schools in the SEND education.