Connecting to Wi-Fi (eduroam)
What is eduroam?
eduroam (education roaming) is a secure Wi‑Fi service available to York St John University students and staff. Once connected, your device should automatically reconnect to eduroam whenever it is within range on campus and at participating institutions across the UK and worldwide.
Who can use eduroam?
eduroam is available to:
Registered York St John University students who have completed registration
York St John University staff
Visitors should connect to the YSJ Guest network instead.
Before you begin, make sure you have:
Your York St John University (YSJ) email address
Your YSJ password
Wi‑Fi enabled on your device
Important: Use your full YSJ email address when signing in to eduroam, for example: john.smith@yorksj.ac.uk
If your device does not connect using the steps below, please contact the Student Hub HELP team for assistance. Some devices may require additional configuration.
Make sure you are connecting to the correct network
York St John University provides more than one Wi‑Fi network:
Students and staff: Select eduroam
Visitors: Select YSJ Guest
Connecting on Windows
Select the Wi‑Fi icon in the taskbar.
Select eduroam from the list of available networks.
Select Connect.
Enter:
Username: Your full YSJ email address
Password: Your YSJ password
If you receive a security certificate prompt, only accept it if you can verify that it is genuine. If you are unsure, cancel the connection and contact the Student Hub HELP team before proceeding.
Once configured, your device should automatically reconnect to eduroam whenever it is within range.
Connecting on macOS
Select the Wi‑Fi icon in the menu bar.
Select eduroam from the list of available networks.
Enter:
Username: Your full YSJ email address
Password: Your YSJ password
Select Join.
If you receive a security certificate prompt, only accept it if you can verify that it is genuine. If you are unsure, cancel the connection and contact the Student Hub HELP team before proceeding.
Once configured, your Mac should automatically reconnect to eduroam whenever it is within range.
Connecting on iPhone and iPad
Open Settings.
Select Wi‑Fi.
Tap eduroam.
Enter:
Username: Your full YSJ email address
Password: Your YSJ password
Tap Join.
If you receive a security certificate prompt, only accept it if you can verify that it is genuine. If you are unsure, cancel the connection and contact the Student Hub HELP team before proceeding.
Once configured, your device should automatically reconnect to eduroam whenever it is within range.
Connecting on Android
Open Settings.
Select Wi‑Fi, Network & Internet, or Connections.
Select eduroam from the list of available networks.
Enter:
Identity/Username: Your full YSJ email address
Password: Your YSJ password
If your device requests additional settings, use:
Domain: yorksj.ac.uk
CA Certificate: Select the option to use your device's system certificates.
Anonymous Identity: Leave blank
Select Connect.
If you receive a security certificate prompt, only accept it if you can verify that it is genuine. If you are unsure, cancel the connection and contact the Student Hub HELP team before proceeding.
Alternative setup method
If you are unable to connect manually, you can use the GetEduroam app:
Download GetEduroam
Open the app and select York St John University.
Enter your YSJ email address and YSJ password.
Follow the on-screen instructions to complete the setup.
Your device should automatically connect to eduroam.
Tip: If you have previously connected to eduroam, remove or forget the existing eduroam network before using GetEduroam.
Note: Menu names and options may vary depending on your Android device, manufacturer and software version.
Once configured, your device should automatically reconnect to eduroam whenever it is within range.
Connecting on ChromeOS
Visit the eduroam Configuration Assistant Tool (CAT) at https://cat.eduroam.org
Select Download your eduroam installer.
Select York St John University from the list of organisations.
Select eduroam and then Continue to download the ChromeOS configuration file.
Open Chrome and enter chrome://network in the address bar.
Scroll to Import ONC file and select Choose File.
Select the downloaded configuration file and select Open.
Open your Wi‑Fi settings and select eduroam.
Enter:
Identity: Your YSJ email address
Password: Your YSJ password
Select Connect.
Once configured, your device should automatically reconnect to eduroam whenever it is within range.
Troubleshooting
Incorrect username or password
Make sure you are using your full YSJ email address.
Check that your password is correct.
If you recently changed your password, forget the saved eduroam network and reconnect using your new password.
Ensure you can successfully sign in to another University service, such as Moodle or Microsoft 365, using your YSJ email address and password.
Recently changed your University password?
If you recently changed your YSJ password:
Forget the eduroam network on your device.
Reconnect using your new password.
Remove any saved copies of your previous password.
Your previous password may still be saved on your devices and can prevent eduroam from connecting successfully.
Unable to connect
Try the following:
Forget the eduroam network on your device.
Restart your device.
Try connecting again.
Make sure your device software is up to date.
Try connecting from another location on campus.
Connected but no internet access
Try the following:
Turn Wi‑Fi off and back on.
Disconnect and reconnect to eduroam.
Restart your device.
Try another location on campus.
Check whether another device can connect to eduroam. This can help determine whether the problem is with your device or the network.
Support and Assistance
If you are unable to connect to eduroam, please contact the Student Hub HELP team.
Online:
Raise a case through the Student Hub Online Portal.
In person:
York Campus: Student Hub, Holgate Building
London Campus: Student Hub, 3rd Floor, Export Building
Phone:
01904 876 500
Stay Connected and Secure
Always connect to the official eduroam network.
Never share your YSJ password.
Keep your device and software up to date.
If you change your password, reconnect your devices using the new password.
If you are unsure about a security certificate or connection prompt, cancel the connection and contact the Student Hub HELP team.
If you continue to experience issues connecting to eduroam after following this guidance, please contact the Student Hub HELP team for further assistance.