Refunds for tuition and accommodation are processed every Friday, unless a specific case is classified as an emergency such as a casework outcome request.
Requests will be processed the Friday following their initiation or identification in relation to University procedures.
Refunds are handled collectively and are not processed in any particular order.
Due to specific regulations and policies, the process for initiating a refund is subject to internal approval and, if applicable, the student will be refunded as soon as possible.
However, please be aware of the following:
- If a student vacates their accommodation, or makes an overpayment, it is necessary for the Accommodation team to update the student's accommodation record before we can proceed with any refund processing.
- Refunds for suspensions are only processed upon request from the student - and this is on the basis that there is no outstanding invoice for the period following the last date of attendance as recorded by the Student Records team.
- In cases of withdrawal, we require the student's record to be officially withdrawn before a refund can be arranged. Please note that for any students who require a visa to study, they must request a refund request form from the Visa team, if this has not been sent to them already. This form should be completed and returned along with any additional requested documentation, as authorisation from the Visa team in this instance is necessary before a refund can be processed. For any withdrawals that take place before a student begins their studies, charges may apply or may not be eligible for a refund, as outlined in Appendix A of the Student Financial Regulations
- Any other refunds, such as materials or trips ordered through the Online Store, will need to come at the request of the Head of School for the department in charge of that product.
- Refunds for tuition and accommodation are processed every Friday, unless a specific case is classified as an emergency - such as a casework outcome request. Requests will be processed the Friday following their initiation or identification in relation to University procedures.
When will I receive a refund?
Students will receive an email notification either from the platform that processed the refund, or from the University Finance team, once the refund has been initiated. In accordance with applicable legislation, including UK anti-money laundering laws, refunds will be processed using the same method, and to the same account from which the payment was made. Exceptions may occur in cases where it is not possible - such as account closure or expired payment details. In such instances, the Finance team will contact the student to arrange a refund.
Once initiated, except for refunds processed through Flywire, students can expect to receive payment within 3 to 5 business days. However, please note that this timeline may vary and could take longer. For refunds processed through Flywire, students can expect to receive payment within 10 to 14 business days after receiving an email confirming the initiation of the refund process. However, please note that this timeframe may vary.
How much will I receive back if payment has been made from an international bank account?
As per the Student Financial Regulations refunds will be made based on the GBP amount paid. The amount received back will depend on the exchange rate set by the payment system provider and/or banks. This is an external factor outside the Universitys control, and we are unable to process any additional refunds due to exchange rate changes.