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Laundry Rooms and machines are available at all of our university managed accommodation sites. Please see the relevant information below:

Halls of Residence

Laundry Room Locations

  • City Residence: The laundry room is located next to Block D near the back of City Residence.
  • The Grange: There are two laundry rooms in front of St Mary’s House by the car park. Laundry room ‘Grange 1’ is closest to Boyle House, ‘Grange 2’ is closest to the drive leading to Huntington Road. There is a map in front of St Mary’s House by the car park which marks these laundry rooms.
  • Limes Court: The laundry room is located to the left of the entrance of Limes Court.
  • St John Central: The laundry room is located on the ground floor. After entering the front doors, you’ll enter the corridor and the laundry room is located on the left.
  • Garden Street: The laundry room is located in the shed of 21 Garden Street. Residents of 17-19 Garden Street and 21 Garden Street have access to this room.

 

Your accommodation key or fob should give you access to the laundry room at your accommodation site.

 

WashPoint is the provider for laundry machines and dryers in the above halls of residence. Please see their website for information on how to use their washing machines and tumble dryers: https://www.washpoint.uk/location/york-st-john-university/.

 

Using washing machines:

  • Open the washing machine door gently
  • There is no need to add detergents and softeners as these are included in every wash
  • Load the machine. For best results, the machine should not be more than three quarters full
  • Close the door
  • Select the cycle and temperature setting. If no programme is selected, then the default programme is an Eco wash. Add a Boost option if laundry is very dirty
  • Make payment (contactless) and press start to view the cycle time

  • The door lock will release 30 seconds after the cycle has finished

     

Using the dryers:

  • Open the door gently
  • Clean the lint filter
  • Load the machine. For best results, the machine should not be more than three quarters full
  • Close the door
  • Select the temperature based on clothes label recommendations
  • Make payment (contactless) and press start to view the cycle time
  • The door lock will release 30 seconds after the cycle has finished

 

Students can also track when their washing is done on the WashPoint website: https://www.washpoint.uk/location/york-st-john-university/

 

Prices

Payments can be made by card/contact less only.

  • Standard eco wash setting: £2.10
  • Extra wash setting: £2.30
  • Extra wash + extra rinse setting: £2.50
  • All dry cycles: £1.10
     

If there is a payment issue or you need a refund, you need to contact WashPoint directly: https://www.washpoint.uk/refunds/

 

Detergent and fabric conditioner are included in each wash so please do not add your own products to the machine as this can cause damage to the machine.

Information on the detergent used: https://www.washpoint.uk/wp-content/uploads/2024/12/2024-WASHCHEMICAL-Factsheet-NBD.pdf

Information on the fabric conditioner used: https://www.washpoint.uk/wp-content/uploads/2022/04/WASHCHEMICAL-Factsheet-FC.pdf

 

 

Reporting washing machine/dryer maintenance issues in halls of residence
 

As washing machines and tumble dryers in halls of residence are directly managed by WashPoint, please contact them via the methods below:

Email: service@washco.co.uk 

Phone: 08000 545 546 (freephone)

 

When reporting a maintenance issue, please include the following:

  • Your name
  • The accommodation site that the issue occurred

  • Any reference numbers identifying the washing machine/dryer that the fault is relating to. This should be located on a sticker on the machine and helps WashPoint know which exact machine is not functioning. Issues may be resolved quicker with this information without an engineer needing to attend.

     

University Managed Houses

Each university managed house has a washing machine and some may have tumble dryers provided as well. There should be a manual in your accommodation explaining how to use the appliances. WashPoint do not provide washing machines in university managed houses so please disregard the advice above if you live in a university managed house.

 

Students will need to provide their own laundry products such as detergent and fabric conditioner but there is no additional cost of using the laundry machine or dryer (if applicable) in your accommodation.

 

Maintenance
 

Washing Machines
 

Please refer to the manual in your accommodation on how to use the washing machine.

  • Separating your washing such as light clothes, dark clothes and material type would help your clothes last longer. Check your clothes for washing instructions to ensure that you are picking the best wash cycle for the corresponding material. Certain wash cycles can cause damage to clothes which require specific treatment. Most clothes can be washed on a 30-degree Celsius temperature while bedding may require a slightly higher temperature depending how often you wash your bedding.
  • Do not overfill the washing machine drum as this can impact the effectiveness of the wash cycle. You should fill the washing machine drum ¾ maximum.
  • After using the washing machine, leave the door open to allow the machine to air and dry. This will help prevent odours building up.
  • Students can purchase limescale removal products to add to washes to help prevent the build-up of limescale.
  • Most washing machines have a self-clean cycle. If your machine has any odours, you can set the washing machine on a self-clean. You can also purchase products to add to a self-clean cycle.

 

Dryers (if applicable)
 

Please refer to the manual in your accommodation on how to use the tumble dryer. 

  • Make sure the clothes you want to tumble dry can be tumble dried. This is indicated on the clothes label in your garments.
  • Please check the lint trap in the machine. Lint is a mixture of loose fibres which shed from clothes and textiles especially during a wash or tumble dry and these are accumulated in the lint trap of a dryer. After each use, you should check the lint trap to clear out any lint that has accumulated. You can dispose of this in your usual waste bin. You should dispose of this regularly as if left for an extended period of time, it can become a fire hazard. The dryer will also perform more efficiently.
  • When you open the dryer door, there will be a small section or handle to lift in front of you inside the door. This handle is for the lint trap. Lift the lint trap up and out of the dryer. You can then peel off the lint with your fingers. Do not rinse or wash the lint trap as wet lint is harder to remove. Once you have emptied the trap, you can replace it back in the machine. These instructions will vary per dryer make and model. You can type ‘how to empty a lint trap’ into a search engine for a rough idea on how to empty one.
  • Do not overfill the dryer drum as this can impact the effectiveness of the drying cycle. You should fill the dryer drum ¾ maximum.

 

Reporting maintenance issues in university managed houses
 

Please refer to your university emails for information on how to report maintenance issues in your accommodation (either to the landlord directly if details are provided or to the Accommodation Team). You can contact Security for any urgent issues that happen when the Accommodation Office is closed. While they might not necessarily be able to attend to fix the issue, they will have the landlord’s contact details so they can inform them of the issue and the landlord can take next steps in resolving it.

 

You can call Security on: (01904) 876 444 or 07885 201 182.

Keywords: laundry, washing machine, dryer