Halls of residence Wi-Fi
Wifinity is the Wi-Fi provider in our halls of residence accommodation. The first time you use our W-iFi, you should be able to connect to the -Wifinity onboarding- signal and use this to register and set up an account.
If you have any issues with this process, then please visit the Wifinity troubleshooting web page which has advice on how to connect to different devices: https://wifinity.co.uk/support/student-accommodation/
How to report Wi-Fi issues in halls of residence
Check the Wifinity troubleshooting web page: https://wifinity.co.uk/support/student-accommodation/
If this does not provide you with a solution to the Wi-Fi issues you are experiencing, please contact Wifinity for support:
Telephone: +44 (0) 20 8090 1290
Email: support@wifinity.co.uk
If there are Wi-Fi issues within a household, then all affected residents should contact Wifinity individually. If the problem is not resolved by Wifinity, please log a case on the Student Hub for the IT team to respond. In your case you should provide:
details of the issue
a Wifinity reference number, and
a description of Wifinity's response to your initial report
University Managed Houses (UMH) WiFi
Details of the WiFi provider and information on how to access WiFi in your University Managed House (UMH) will have been provided by the Accommodation team before your arrival.
How to report Wi-Fi issues in University Managed Houses (UMH)
Wi-Fi issues will need to be looked into by the landlord of the property and should be reported in the same manner you report any maintenance and repair issues. If you are unsure of the correct landlords contact details, then please contact the Accommodation team who can provide this information:
Telephone: +44 (0) 1904 876 660
Email: accommodation@yorksj.ac.uk
Television Licence Requirements in York St John Accommodation
York St John university does not provide television/TV Licences for our accommodation. You will need a TV Licence if you intend to watch or record live television on any channel or service. It does not matter what device you are using to watch or record live television, you are still required to have a TV Licence, even if you are using a PC, laptop or mobile device to do so. You also need a TV Licence to use the BBC iPlayer service.
All bedrooms in our accommodation are on individual tenancies so a communal TV licence (not provided in our accommodation) would not cover you for watching or recording live television or using BBC iPlayer in your own room. If your out of term address such as a parent/guardian home has a TV Licence then you can watch an record live TV if it is on a device that is powered by its own internal battery and is not connected to an aerial or plugged into the mains.
You do not need a Television Licence to have a television in your room or to use streaming services such as Netflix and Disney+, on demand TV through services such as All 4 and My5 (except BBC iPlayer) and videos on websites/apps such as YouTube.
Television Licence Requirements in University Managed Houses (UMHs)
Many (but not all) UMHs come with a TV license. Please contact the YSJ Accommodation team if you wish to enquire whether your property has a TV license included in your rent or whether it is students’ responsibility to arrange a TV license.
Television Licence Requirements in Partner Provider Accommodation
Please check with the partner provider to check whether they provide TV Licences or if you need to purchase one yourself.
Television Licence Contact Details
To discuss or purchase a TV Licence, please visit tvl.co.uk/pay or telephone 0300 790 0368